The ServiceNow integration provides DivvyCloud the ability to send notification messages as ServiceNow incidents, and is compatible with all DivvyCloud resources. As an example, you can send high priority security alerts when noncompliant Security Group rules are provisioned such as SSH open to the world.

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Integration Overview

For general information about Integrations (editing and deleting) refer to the Integrations Overview page.

Setup ServiceNow

1. Access ServiceNow - On the homepage of ServiceNow, your instance (if you’ve already provisioned one) shows on the right hand side of the screen. You can also find your instance URL by clicking “Manage” at the top, and select “Instance”. Your username and password is provided for you when you provision the instance. When you first sign into your ServiceNow instance, you’ll be prompted to change your password.

2. Update DivvyCloud - In your DivvyCloud window, navigate to the Integrations main page (under Administration on the left side navigation menu). Select Edit on the ServiceNow card and enter your ServiceNow credentials (instance URL, username and password).

3. Once this is done you can now leverage the DivvyCloud ServiceNow action within your Bot configurations. As you can see from the image below, you can specify the urgency (high, medium, low) of the incidents and message sent for each action.

Results of the DIvvyCloud bot with the ServiceNow integration will surface in your ServiceNow console.