Getting Support

Getting in Touch with Support for InsightCloudSec

Get In Touch

Below are details on the best ways to reach out to us. Support is currently available Monday through Friday from 5:00 AM to 9:00 PM (EST). We are actively working on extending our coverage and will update this page as our support capabilities expand.

Support on weekends/holidays is offered on a limited basis (e.g., for high priority issues) outside of the hours defined above.

Customer Support Portal

Visit the Customer Support Portal to submit all of your requests:

  • Submitting and tracking any type of request, including bugs, feature requests, and general questions.
  • Reviewing and following up on the status of your requests.

Slack and Microsoft Teams

For existing customers, you can reach out to us on Slack directly via the shared or guest channels. We also have the ability chat through Microsoft Teams using M.io.

If you're not sure about your access for support, reach out to the team through the Customer Support Portal to verify your support access.

Email (DEPRECATED)

Email support has been deprecated as part of the new Salesforce integration.

Users that attempt to contact [email protected] will receive an auto-generated response directing them to use the Customer Support Portal.


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