InsightCloudSec Docs

Welcome to the InsightCloudSec Docs!

InsightCloudSec by Rapid7 (formerly DivvyCloud) is a Cloud-Native Security Platform that provides real-time analysis and automated remediation for continuous security and compliance for your multi-cloud environment.

For questions reach out to us through [email protected].

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Getting Support

Getting in Touch with Support for InsightCloudSec

Get In Touch

Below are details on the best ways to reach out to us. Support is currently available Monday through Friday from 3:30 AM to 6:00 PM (EST). We are actively working on extending our coverage and will update this page as our support capabilities expand.

Support on weekends/holidays is offered on a limited basis (e.g., for high priority issues) outside of the hours defined above.

Email

Contact us at [email protected].

While our rebranding is still in progress, we will also be maintaining [email protected].

Customer Support Portal

Visit the Customer Support Portal and submit a request.

We encourage customers to use the Support Portal to assist with:

  • Submitting and tracking any type of request, including bugs, feature requests, and general questions.
  • Reviewing and following up on the status of your requests.

Slack and Microsoft Teams

For existing customers, you can reach out to us on Slack directly via the shared or guest channels. We also have the ability chat through Microsoft Teams using M.io.

If you're not sure about your access for support, email us for details through [[email protected]]([email protected]].

Updated 2 months ago

Getting Support


Getting in Touch with Support for InsightCloudSec

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